| COMPANY PROFILE As a leading export company in India for more than thirty years, Charu Merchandising Private Limited offers a wide range of products and services including housewares, kitchen textiles, gifts, lawn and garden, hardware, and more. Their clients list includes various large retailers and importers throughout the United States, United Kingdom, and Europe. |
| “DiCentral Web EDI services has helped us to increase the efficiency and accuracy of our entire business cycle with our client and business partners. It is simple to track the orders and the entire process has become faster and without error. Thank You DiCentral!” -Deven Saxena, Managing Director Charu Merchandising Pvt. Ltd. |
THE CHALLENGE
Charu Merchandising retained Family Dollar as a new retail partner, forwarding their first order to Super Impex (manufacturing company in Mumbai) for processing. Exchanging information and order details between Family Dollar to Super Impex via Charu Merchandising quickly became a challenge. Family Dollar uses an automated EDI solution to track their invoices and accounts payable, but Charu Merchandising and Super Impex completed these tasks manually, a process that inhibited the smooth flow of orders and failed to meet Family Dollar’s rules and requirements, specifically in regards to inventory and sales records.
Because each company had their own method of handling, entering, and sharing order information, this data became disorganized and required regular manual clarification of order and payment details. The orders lacked specified tracking numbers and the use of Advance Shipment Notices (ASN) was not consistent. Further, each company had a different invoicing format, with the lack of consistency making it difficult to convert the file format of various suppliers, making payment tracking a huge feat.
The difficulties encountered caused the partnership to lose momentum, and prompted Family Dollar to suggest that Charu Merchandising implement an EDI solution. On the recommendation of the discount retailer, they partnered with DiCentral India.
| ABOUT DICENTRAL |
| Founded in 2000, DiCentral is a leading global provider of B2Bi managed services. Headquartered in Houston, Texas, DiCentral has 10 offices worldwide supporting customers in more than 27 countries. DiCentral’s services and solutions are singularly focused on B2B integration and are used by many Fortune 1000 companies, processing over $200 billion in transactions for over 30,000 organizations worldwide. The company’s vertical expertise transcends through the automotive, retail, distribution, manufacturing, pharmaceutical, healthcare, energy and financial services. DiCentral provides turn-key cloud-based B2Bi managed services, which allows organizations to connect and exchange critical business documents with their trading community. The core components of the managed services offering include ERP integration, secure B2B communications, data transformation, business rule analytics, inventory management and trading partner community management. The company develops and markets a complementary suite of supply chain applications. Visit www.dicentral.com. |
SOLUTION
Charu Merchandising implemented DiCentral’s Web EDI solution and quickly began to reap the benefits. Without the manual effort of stuffing and sending invoices by mail, the payment process was streamlined and expedited. Order and payment information was automated and exchanged through the DiCentral portal, with emails and alerts improving business efficiency and accuracy. The DiCentral dashboard provided a real-time view of all orders (including ASNs) and pending payments, making it simple to track the status of any order in a user-friendly interface.
RESULTS
Charu Merchandising Pvt. Ltd. is able to manage its trading partner community more effectively and efficiently with DiCentral’s Web EDI solution. There is no need to adapt or change their own file formats, as it is now done automatically within the system. Using Web EDI also led to significant savings by decreasing paper usage, manual labor and associated errors, printing, filing, storage, etc.
Charu Merchandising further leveraged the advantages of EDI by launching a compliance program with their suppliers, with DiCentral providing Web EDI to all of Charu Merchandising’s suppliers in India. This has improved the efficiency of their entire business cycle and continues to present opportunities for innovation and savings.