Glasworks Studio, a supplier of vibrant decorative glass vases, plates, bowls and stemware for major retailers, has partnered with DiCentral, a global leader of supply chain automation solutions to comply with the EDI and business rule requirements of one of their biggest customers, Old Time Pottery.
“Old Time Pottery decided to move to EDI to make their operations more efficient so that they could better serve their customers,” said Michael Knight, founder and president of Glasworks Studio. “They are an important customer to us, so we wanted to do whatever we needed to support their new requirements, including EDI compliance. In researching EDI solutions, we found that many seemed fairly complicated to set up and operate, while DiCentral provided simple implementation and fast trading partner onboarding.”
DiCentral’s easy-to-use cloud-based EDI solution enabled Knight to comply with Old Time Pottery’s EDI requirements and eliminate many manual data entry processes, thereby enabling staff to focus on high level, revenue-driven projects. Today, Knight and his team use the DiCentral’s cloud EDI solution to track decorative glassware orders for several major retailers, including TJX Companies and Bed Bath & Beyond. For Knight, the greatest benefit of utilizing the EDI system is the response time from DiCentral to process the orders. Knight emails the purchase order forms and often receives a response in minutes, and always within an hour.
“Anything I request from DiCentral is done within minutes, which further reinforces my confidence in their ability to manage my orders so I can focus on other aspects of the business,” said Knight. “It’s shocking how fast the response time is, and that’s one of the reasons I tell everyone about DiCentral. In today’s technologically focused world, people expect things immediately. DiCentral lives up to that, and I know that I can get things done quicker because of them.”
In addition to automating the ordering process for their retail partners, Glasworks Studio also leverages DiCentral’s EDI solution to streamline communication with their manufacturers to enable the electronic ticketing, purchase order transmission, and invoicing. The solution prints and sends the tickets to the warehouse to alert workers of incoming orders.
“At DiCentral, we pride ourselves on our unmatched, award-winning customer service,” said Thuy Mai, president and CEO of DiCentral. “We look forward to continuing to serve organizations like Glasworks Studio as they continue to expand their reach around the world.”
Founded in 2000, DiCentral is a leading global provider of business to business integration (B2Bi) Managed Services headquartered in Houston, Texas with 11 offices worldwide supporting customers in over 35 countries. DiCentral's services and solutions are singularly focused on B2B integration and used by many of the Fortune 1000, processing over $200 billion in transactions for over 30,000 organizations worldwide. The company's vertical expertise transcends Automotive, Retail, Distribution, Manufacturing, Pharmaceutical, Health Care, Energy and Financial Services. DiCentral provides turn-key Cloud based B2Bi Managed Services, which allows organizations to connect and exchange critical business documents with their trading community. The core components of the Managed Services offering include: ERP Integration, Secure B2B Communications, Data Transformation, Business Rule Analytics, Inventory Management and Trading Partner Community Management. The company develops and markets a complementary suite of supply chain applications. For more information, please visit our website: www.dicentral.com.