We are pleased to announce that Arhaus, a leading provider of unique, high quality, well-designed home furnishings, has successfully implemented and utilized DiCentral's Managed Services solution to increase efficiencies and streamline critical business processes.
"Partnering with a proven and respected provider with a global presence was key for Arhaus," said John Rutter, CIO for Arhaus. "DiCentral is an international player and the recognized EDI leader. Since engaging with the company, they have devoted all the necessary resources to ensure our success. I am very happy that we have partnered with Thuy and his team."
Arhaus chose DiCentral's managed services solution to resolve the company's labeling issues. DiCentral facilitated better B2B communication, data transformation, and community enablement and management. The solution streamlined and sped up processes between Arhaus and the company's vendors—solving the company's labeling issues and improving processes across Arhaus' supply chain.
"Retail is a very important market to DiCentral," says Thuy Mai, founder and CEO, DiCentral. "And having the opportunity to work with a company with the volume, reputation and success of Arhaus is an honor. We look forward continuing to help them exceed their goals and improve their bottom line."
25% of Arhaus' vendors were implemented in the first three months of the relationship. The implementation pace showed that all vendors would be rolled out as scheduled and on plan. DiCentral acted as best practice advisors and also provided project management and support to overcome all obstacles that could have slowed the progress of the implementation.
Rutter continues, "Arhaus has reported a major increase in the speed of getting inventory to customers, while decreasing damaged packages and improving first delivery quality."
In addition to the initial scope, Arhaus decided to leverage DiCentral to roll out two 3PL carriers to manage domestic merchandises, as well as the company's freight forwarder to manage international cargo.