DiCentral Appoints David Swanlaw as Director of Customer Success
Supply chain veteran with over 30 years of experience to develop and implement best-in-class customer support programs designed to further drive customer success for B2B Integration Managed Services
Houston, Texas – February 28, 2017 - DiCentral, a leading innovator in supply chain management solutions and B2B integration, today announced the recent appointment of David Swanlaw as Director of Customer Success. Swanlaw brings an impressive set of management credentials with more than 30 years of experience in support of B2B supply chain solutions, as well as extensive experience in corporate strategy, organization, and operations.
"Fluctuating market conditions drive a significant need and opportunity for the supply chain industry to better utilize supply chain management services and solutions," says Swanlaw. "With continuous pressure to reduce costs, DiCentral’s team has developed an impressive solution suite to increase revenue opportunities and improve supply chain efficiencies. I am honored to join the DiCentral management team as we work together to enhance its already outstanding customer service and solutions."
Prior to accepting the DiCentral position, he served as Senior Vice President Global Operations for GXS and Vice President Operations and Customer Management for Inovis.
"David is a key addition to our management team, playing a critical role to ensuring our customers' success using the DiCentral platform," DiCentral CEO Thuy Mai. His leadership style, combined with a strong client focus and proven ability to s customer success, make him a natural fit for DiCentral. We are excited to have an executive of his caliber and experience as we continue to provide our customers with the best possible solutions and service."
DiCentral's customer success department brings technical, consultative, and professional solutions to each and every customer, enabling them to not only exceed their supply chain management expectations, but their overall corporate goals as well.
Founded in 2000, DiCentral is a leading global provider of B2Bi Managed Services headquartered in Houston, Texas with 10 offices worldwide supporting customers in over 27 countries. DiCentral’s services and solutions are singularly focused on B2B integration and used by many of the Fortune 1000, processing over $200 billion in transactions for over 30,000 organizations worldwide. The company’s vertical expertise transcends Automotive, Retail, Distribution, Manufacturing, Pharmaceutical, Health Care, Energy and Financial Services. DiCentral provides turn-key Cloud based B2Bi Managed Services, which allows organizations to connect and exchange critical business documents with their trading community. The core components of the Managed Services offering include: ERP Integration, Secure B2B Communications, Data Transformation, Business Rule Analytics, Inventory Management and Trading Partner Community Management. The company develops and markets a complementary suite of supply chain applications. For more information, please visit http://www.dicentral.com
About the Author
Founding member and executive at Dicentral, a global B2B integration company with over 20 years of solving complex supply chain integration problems. I am passionate about helping people in the retail, automotive and healthcare industries achieve revenue growth through a better understanding of the world of connected commerce. Frequently published, sought after speaker and host of “The Connected Show”, a video blog that connects our viewers to the people and news that influence today’s integrated supply chains.More Content by Robert Salmon