J. McLaughlin Praises DiCentral Customer Service throughout Last Decade

August 12, 2021

Houston, Texas – August 10, 2021DiCentral, a global B2Bi and API solutions provider, announced that today marks over ten years of DiCentral EDI technology deployments for Brooklyn, New York-based J. McLaughlin, a destination for defining style.  When Erica Koines took over the wholesale business at J. McLaughlin more than a decade ago, she was tasked with managing the clothing manufacturer’s EDI after just one day of training.  While it was a rapid transition, DiCentral’s world-class customer service came to Koines’ aid.

“DiCentral’s customer service was pivotal during training,” she said.  “They were great at walking me through all the tools, and they have since been very responsive.”

J. McLaughlin was founded in 1977 by two brothers, Jay and Kevin McLaughlin.  They started with only a few clothing stores on the East Coast and in Florida but have grown to more than 150 stores across the United States, offering apparel for both women and men.  While the company operates its own brick-and-mortar stores and e-commerce business, its deployment of DiCentral technology allows it to have a successful, ongoing relationship with Dillard’s, a well-known department store and the company’s only wholesale client.

With its robust yet intuitive format, DiCentral enables J. McLaughlin to rely solely on Koines to run its EDI, including receiving purchase orders, sending advanced shipping notices (ASNs), and generating invoices.

“DiCentral makes EDI so efficient that I’m the only one at my company who needs to touch it,” she said.  “I can’t say enough about DiCentral’s customer service.  They can answer any question, from the simplest inquiry to the more advanced.”

While J. McLaughlin has changed significantly over the past 43 years, one thing has remained consistent: it has always used DiCentral for its EDI solutions.  Erica says they are very satisfied and have never considered switching to another EDI provider.

“Continually committed to unmatched service, DiCentral’s team of customer representatives and sales personnel are so pleased that industry professionals such as Erica can harness the full potential of EDI through a seamless partnership,” said Thuy Mai, DiCentral CEO.  “It’s stories like hers that make me proud of our experts at DiCentral and the speed and efficiency at which they offer ongoing support to manufacturers and their trading partners.”


About DiCentral

Founded in 2000, DiCentral is a leading global provider of business-to-business and application integration solutions, with over two decades of experience solving complex EDI and API challenges.  As market conditions continue to fluctuate and technology is deployed to manage process changes, leading organizations rely on DiCentral’s cloud-based integration platform and global team of specialized experts to integrate and leverage data across multiple cloud and on-premise systems and applications.

Headquartered in Houston, Texas, DiCentral has eleven offices worldwide, supporting customers in more than 35 countries.  DiCentral utilizes a vast library of integrations with ERPs and applications to seamlessly exchange transactional data with trading partners worldwide to maximize ROI while maintaining existing data infrastructure.  DiCentral’s services and solutions are leveraged by many Fortune 1000 companies, processing over $200 billion in transactions for over 30,000 organizations worldwide.   For more information, visit www.dicentral.com.



Yehuda Cagen
Vice President of Marketing
+1 281.480.1121 x295

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