HOUSTON – May 14, 2019 – B&W makes sophisticated and modern cases for any high-value item that needs to be stored or transported. Headquartered in Germany, the North American arm of the company works with many retailers and wholesalers, including big-box store Fry’s Electronics and web retailer Wayfair that require the use of proven EDI solutions – leading to an eventual deployment of DiCentral technology.
B&W operates a West Coast warehouse for logistics and conducts most of its manufacturing overseas, making an efficient, effective EDI solution crucial to maintaining smooth operations. In the company’s view, DiCentral has been integral to B&W’s global success over the last decade.
When Fry’s Electronics and Wayfair implemented EDI systems, B&W felt that it was time to do the same. “We didn’t even know what EDI was back in 2009, but we knew we needed it,” said Todd Lewis, B&W North America’s operations manager.
DiCentral was selected to fill in the gaps left by the previous EDI provider, namely the predictable fee structure.
“That particular EDI vendor aggressively pursued our business and we were essentially forced by a retailer mandate to give them a try. Unfortunately, their setup and maintenance fees were prohibitively expensive and after trying it out, we knew we had to make a change. We shopped around and found that DiCentral provided a strong value proposition for our business, and we’ve been using them ever since.”
In the decade since B&W joined forces with DiCentral, Lewis feels the platform and interface have only gotten better, with sales and operations teams explaining that help is there when they need it, even if it’s rarely required.
“The web portal and interface has continued to evolve and improve in the last few years, and the quality of the few support experiences we have had with DiCentral’s team far exceeded our expectations from previous vendors. Thanks to DiCentral, we’ve been able to do business with some of our largest resellers like Amazon, Wayfair, Hayneedle and Fry’s. Our sales have gone up exponentially since 2009. Without efficient processes, none of that would have been possible.”
“As a global company ourselves, we’re always gratified to help companies bring great products from all around the world to their customers, wherever they may be,” says Thuy Mai, president and CEO at DiCentral. “We’re happy to help serve our clients’ individual and complex EDI needs with helpful support and an excellent user experience.”
About DiCentral Corporation
Founded in 2000, DiCentral is a leading global provider of B2Bi managed services. Headquartered in Houston, Texas, DiCentral has 10 offices worldwide supporting customers in more than 27 countries. DiCentral’s services and solutions are singularly focused on B2B integration and are used by many Fortune 1000 companies, processing over $200 billion in transactions for over 30,000 organizations worldwide. The company’s vertical expertise transcends through the automotive, retail, distribution, manufacturing, pharmaceutical, healthcare, energy and financial services. DiCentral provides turn-key cloud-based B2Bi managed services, which allows organizations to connect and exchange critical business documents with their trading community. The core components of the managed services offering include ERP integration, secure B2B communications, data transformation, business rule analytics, inventory management and trading partner community management. The company develops and markets a complementary suite of supply chain applications. Visit www.dicentral.com.