May 16, 2017 ~ New Study Reveals Growth Companies Investing in Customer-Facing Supply Chain Solutions

May 16, 2017 Peter Edlund

New Study Reveals Growth Companies are Investing in Customer-Facing Supply Chain Solutions to Improve Supply Chain Efficiencies in the Digital Era

DiCentral Partners with SAP and the Global Supply Chain Institute of the University of Tennessee, Knoxville on Release of New Supply Chain Technology Research

HOUSTON – May 16, 2017 (Business Wire) In today’s digital supply chain landscape, electronic linkages between customers and suppliers is on the rise, and double-digit growth is expected in 2017 and beyond, according to new research released today from leading B2Bi Managed Services provider DiCentral, in partnership with SAP and the Global Supply Chain Institute at the University of Tennessee (UT) Haslam College of Business. The whitepaper, “Proactive Partnerships: Creating Supply Chain Value in the Digital Era,” helps prepare supply chain and EDI decision makers for digital disruption in the supply chain and highlights how to adopt – and adapt – digital tools to prepare for and protect against this disruption.

In today’s instant-gratification buying culture, buyers and suppliers must be in lockstep. Suppliers operate in a world of slim profit margins and tight deadlines, and late shipments for failing to follow the packaging requirements of a retailer – such as a misplaced barcode – can result in costly penalties. According to 80 percent of survey participants, their customers run an existing EDI compliance program, which can result in penalties, and nearly 75 percent of survey respondents have been subject to fines due to noncompliance. Among those respondents receiving fines, 3 percent report receiving fines of more than $100,000 in a 12-month period. For small- and midsized businesses (SMBs), these fines can have a material impact on profits.

From machine-to-machine communication (such as EDI) and data analytics, to cloud-based solutions and mobile capabilities, disruptive technologies are far and wide, and digital technologies are transforming the way today’s organizations operate. More and more companies are embracing these automation tools and supply chain analytics to remain competitive, reduce costly human errors and improve customer service levels.

“In today’s age of digital technologies transforming the way organizations operate, creating a digital supply chain network is a business imperative for supply chain and EDI managers across the globe,” said Thuy Mai, president and CEO of DiCentral. “We are proud of the work we have done with SAP and our mutual customers. Our partnership has helped the clients that invested in SAP ERP to be more agile and competitive in today’s digital economy. We couldn’t be happier that UT’s Global Supply Chain Institute was able to showcase the economic value proposition these clients achieved.”

According to study findings, 76 percent of survey participants expect growth in their electronic supplier connections up to or more than 25 percent. More than 75 percent of survey participants agree their current system can process most inbound EDI/XML connections without human intervention, and 60 percent of participants report business-to-business integration has enabled them to improve customer service levels.

“Technology continues to improve and evolve at a frantic pace, so companies must act now, or get left behind,” said Randy Bradley, assistant professor of information systems and supply chain management at UT’s Haslam College of Business. “Our survey demonstrates that many companies are moving in the right direction, but they need to continue to move faster.”

Although companies are embracing digital disruption with automation tools, most supply chains have a long way to go. Nearly a third of companies surveyed revealed that their trading partners are more prepared for automation EDI integration than they are. A streamlined business management software solution such as SAP Business One enables small and midsize businesses to automate in a single, scalable system. To adapt to the ever-changing marketplace, organizations are implementing SAP Business One to streamline operations from start to finish, gain instant access to company information in real-time, improve decision making and accelerate profitable growth.

“The digital economy is disrupting the SMB business. Many SAP Business One customers are acting, and DiCentral is an important partner helping enable them along their digital journeys,” said Luis Murguia, senior vice president and general manager for SAP Business One. “Our long-term partnership with DiCentral has given SMBs access to extensive quantitative research, which can directly impact the value created for them with SAP Business One. We are extremely pleased with the work done by DiCentral over the past several years.”

According to survey participants, the top benefits of utilizing DiCentral’s B2Bi Managed Services to integrate supply chain data with SAP software include enhanced accuracy and consistency of data, improved reporting capabilities and more streamlined business processes. Using the whitepaper findings, supply chain and EDI decision makers can develop a framework for developing a stronger supply chain automation strategy using tools to keep up with competition and increasing consumer demand.

To download a copy of the whitepaper, visit with

For more information about DiCentral, visit

For more information about SAP, visit

For more information about the Global Supply Chain Institute at UT’s Haslam College of Business, visit

About the Study

The study encompassed a quantitative survey of 80 individuals spanning numerous industries, including retail, healthcare, wholesale distribution, process manufacturing, discrete manufacturing, and consumer product goods. Seventy-five percent of the participants use SAP Business One as their ERP system.

About DiCentral Corporation

Founded in 2000, DiCentral is a leading global provider of B2Bi Managed Services headquartered in Houston, Texas with 10 offices worldwide supporting customers in over 27 countries. DiCentral’s services and solutions are singularly focused on B2B integration and used by many of the Fortune 1000, processing over $200 billion in transactions for over 30,000 organizations worldwide. The company’s vertical expertise transcends Automotive, Retail, Distribution, Manufacturing, Pharmaceutical, Health Care, Energy and Financial Services. DiCentral provides turn-key Cloud based B2Bi Managed Services, which allows organizations to connect and exchange critical business documents with their trading community. The core components of the Managed Services offering include: ERP Integration, Secure B2B Communications, Data Transformation, Business Rule Analytics, Inventory Management and Trading Partner Community Management. The company develops and markets a complementary suite of supply chain applications. For more information, please visit

About The Haslam College of Business at the University of Tennessee

The Haslam College of Business at the University of Tennessee, Knoxville, consists of approximately 5,500 undergraduate and graduate students, 130 faculty and 125 staff members. From its internationally ranked supply chain management and highly regarded accounting programs to one of the first business analytics concentrations in the nation, Haslam students and faculty create the change that changes the world for the better. For more information about our programs or research, contact or call 865-974-5061.

SAP, SAP Business One and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See for additional trademark information and notices.

All other product and service names mentioned are the trademarks of their respective companies.

SAP Forward-looking Statement

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

About the Author

Peter Edlund

Founding member and executive at Dicentral, a global B2B integration company with over 20 years of solving complex supply chain integration problems. I am passionate about helping people in the retail, automotive and healthcare industries achieve revenue growth through a better understanding of the world of connected commerce. Frequently published, sought after speaker and host of “The Connected Show”, a video blog that connects our viewers to the people and news that influence today’s integrated supply chains.

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