DiCentral Helps Light Path to Retail Demand for Candlemaker Decorware

September 30, 2019

HOUSTON – Sept. 30, 2019 – For more than a decade, Decorware, a leader in candle manufacturing for retail giants like Bath and Body Works, Nordstrom, and Walmart, has relied on DiCentral to help manage the many EDI requirements of their big-name trading partners. So when Decorware began implementing NetSuite, its Enterprise Resource Planning (ERP) system, the company looked to DiCentral to ensure that they were leveraging the full power of their ERP and EDI systems.

To enable Decorware to seamlessly scale and quickly onboard new retail partners, DiCentral managed the integration of the company’s EDI data directly into NetSuite, thereby dramatically decreasing manual data entry and associated errors, and managing the ongoing communication with Decorware’s large networks of trading partners.

“DiCentral’s solutions help us maximize our efficiency by providing insight into our customer needs – even before they let us know,” said Kristen Kassel, operations logistics manager at Decorware. “Our supply chain process may seem fairly straightforward, but there are many vital details at play behind the scenes, from shipping the candles to our factory and then out to customers. That is where DiCentral plays a critical role in managing these moving parts so there are never disruptions.”

With their EDI and ERP systems integrated, Decorware can receive order information and forecasting data from several of their customers in advance to help save time and resources when processing retail customer orders.

“DiCentral has a great EDI solution that makes it easier to process customer orders and keep on top of their requests. They understand what the different needs are for each customer, so it’s not something that we have to worry about,” said Kassel. “DiCentral has outstanding customer support and they help us walk through each new customer to make sure that we are get all of the testing done quickly and efficiently. I’ve worked with several other EDI providers, and DiCentral has the best customer support of them all.”

Decorware also utilizes the expertise of Naourass Mehdi, a supply chain consultant with Lysi Consulting, to migrate customers from another EDI provider to DiCentral’s B2Bi managed services. Once completed, Decorware will have an efficient, streamlined EDI solution across all retailers that will further enhance the company’s rapid growth.

“Decorware is a true partner in EDI success through the use of DiCentral’s cloud-based B2Bi platform,” said Thuy Mai, president and CEO at DiCentral. “Our award-winning solutions help companies not only obtain, but retain big-name customers that require specific EDI requirements with their business growth opportunities.”

About DiCentral

Founded in 2000, DiCentral is a leading global provider of business to business integration (B2Bi) Managed Services headquartered in Houston, Texas with 11 offices worldwide supporting customers in over 33 countries. DiCentral's services and solutions are singularly focused on B2B integration and used by many of the Fortune 1000, processing over $200 billion in transactions for over 30,000 organizations worldwide. The company's vertical expertise transcends Automotive, Retail, Distribution, Manufacturing, Pharmaceutical, Health Care, Energy and Financial Services. DiCentral provides turn-key Cloud based B2Bi Managed Services, which allows organizations to connect and exchange critical business documents with their trading community. The core components of the Managed Services offering include: ERP Integration, Secure B2B Communications, Data Transformation, Business Rule Analytics, Inventory Management and Trading Partner Community Management. The company develops and markets a complementary suite of supply chain applications. For more information, please visit our website: www.dicentral.com.


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